This policy explains how MICE Concierge collects, stores, uses and shares personal
information and information about your visits to the website, including the pages you view,
the links you click and other actions taken in connection with www.miceconcierge.com.
Personal information is information from which you can be personally identified such as your
name, address, email address, or telephone number. It is important that you read and
MICE Concierge may update this Policy at any time. In the event there are material changes
in the way we treat your personal information ("Your Data"), we will notify you by email.
Unless stated otherwise, our current Policy applies to all information that we have about you
and your account.
For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is MICE
Concierge Ltd, Unit 20, The Glover Centre, 23/25 Bury Mead Road, Hitch, Herts. SG5 1RP.
1. Data Collected
1.1 Personal Information
To book with MICE Concierge you are required to complete the registration process. This
process requires you to provide certain personal information such as your name, email
address, telephone number, company name and job title as well as information about your
company such as country and industry sector. We may also collect user profile information
such as age, gender, postcode, and areas of special interest to you.
1.2 User Communications
When you send email or other communication to MICE Concierge or another user, we may
retain those communications in order to process your enquiries, respond to your requests and
to improve our services.
1.3 Affiliated Sites
We may offer services in connection with other Web sites or suppliers. Personal information
that you provide to those sites may be sent to us in order to deliver these services. We process
browser on your computer's hard drive). Our cookies do not contain any personally
identifying information, but they enable us to store your delivery details between visits so
that you don't have to re-enter information every time you return to a site.
For online payments, we do not store credit card details nor do we share financial details with any 3rd parties.
2. Use and Sharing of Information
2.1 MICE Concierge’s Use of Information
MICE Concierge collects and uses your personal and activity information, as described
above, to operate and improve its services or to carry out the transactions you request. These
uses may include making our services easier to use by eliminating the need for you to enter
the same information repeatedly, for research and analysis to improve our services and
technologies, to display customised content and advertising, to contact you in connection
with your enquiries, surveys, your Account or to deliver promotional material.
MICE Concierge may store and process personal information collected on
www.miceconcierge.com or other MICE Concierge Web sites in the UK or any other country
including outside the European Union ("EU") in which MICE Concierge or its affiliates,
subsidiaries or agents maintain facilities, and by using a MICE Concierge service, you
consent to any such transfer of your information outside your country and the EU.
2.2 Sharing of Information
MICE Concierge will not share or sell personal information about you with third parties or
non-affiliated companies except to provide the products or services you have requested or
when we have your permission or under the following circumstances,
i) We may provide your personal information to our subsidiaries, affiliated companies or
other trusted businesses or persons, for the purpose of processing personal information on our
behalf. These parties are required to process such information based on our instructions and
in accordance with this Policy. They do not have any independent right to share this
ii) We may share your personal information with a credit checking company or with a credit
card processing company to bill users for our services. These third parties do not retain,
share, or store any personally identifiable information except to provide these services and
are bound by strict confidentiality agreements which limit their use of such information.
iii) We believe that it is necessary to disclose such information to satisfy any applicable law,
regulation, legal process or enforceable government request, to enforce our General User
Agreement and investigate violations thereof, to prevent, detect and address fraud, security or
technical issues, or to protect against harm to the rights and property of MICE Concierge and
its users as required or permitted by law.
iv) We may transfer your personal information if MICE Concierge is acquired by or merged
with another company. We will provide notice before this occurs and will post a new Privacy
Policy if necessary.
3.1 To secure your personal information, access to your data is password protected, and
sensitive information is protected by encryption when it is exchanged between your Web
browser and our Web site. It is your responsibility to keep your password confidential and not
to share this information with anyone. To protect data stored on our servers, we regularly
audit our system for possible vulnerabilities and attacks. Whilst we will implement the
security measures detailed above, transmission of information via the internet is not
completely secure and therefore transmission via the internet is at your own risk.
3.2 Any information provided by you in connection with any transaction regarding your
credit or debit card numbers, expiry date and billing or delivery address will be used by us to
process the transaction. These details will be encrypted and stored on a secure server and may
be used by us to facilitate and personalise future transactions with you. We will only store
data in accordance with PCI DSS Regulations and only those details required will be stored.
We never store any PIN numbers or security codes.
For online payment processing we never store your credit card information and card
payments are processed using Sagepay secure payment services.
3.3 To remove all your details from future promotion communication please email
firstname.lastname@example.org and enclose which details you would like removed and
from what source. You must have the permission to suppress other individual's data, if you
are doing so on their behalf.
or call +44 (0)1438 908770.