We have been helping our clients to manage their hotel requirements and save money for over 17 years and have a wealth of experience of the UK and International markets. We currently help our clients to book 35,000 room nights annually, saving them £1m in the process.
We currently help our clients to book 35,000 room nights annually, saving them £1m in the process.
Andrew's career began with Hilton International, firstly as a recruit on their Sales and Marketing graduate training scheme based at their Head office and then in their regional field sales team managing a portfolio of key corporate and agency clients across the North East. In a hotel career lasting 10 years he gained further invaluable experience in the London 5 star hotel scene with InterContinental Hotels and Metropole Hotels.
Now, with 24 years (and counting!) in the industry, Andrew has extensive experience of handling all types of event requirement, both in the UK and overseas, right up to large events such as the Queens Jubilee Concerts, numerous medical congresses, B2B exhibitions and a global defence exhibition attracting 40,000 participants!
Over the years, he has led his company's growth and account managed a wide range of corporate client requirements. Andrew's role now involves working at a strategic level on the company's growth and integration of our exciting online services that back up our existing offline expertise and talented customer service team.
Having obtained her degree in Hotel and Catering Management from the University of Surrey in 2003, Charlotte is a self motivated professional with a keen eye for detail. She joined the team in 2005 and has never looked back! With numerous notable operational achievements along the way, Charlotte has been a great asset to the business over the years and is furthering her expertise with the addition of Financial Management as a central part of her role.
With 5 years' experience of working with our corporate and events clients on all types of requirement her expertise goes without saying! Among Charlie's strengths are her 100% commitment and determination to exceed client expectations. We love Charlie because she always goes the extra mile for her clients and for her warmth and friendliness towards everyone!
With 8½ years' service Faye has seen it all and done it all! Having worked with our corporate and events clients, Faye has an excellent track record of great negotiation skills, attention to detail and when Faye does a job you know it gets done properly! Calm under pressure, she builds rapport through the confidence she instils and she also contributes hugely with new initiatives and ideas for the company's development.
Anna Hellawell BSc(Hons)
Anna is our fun loving graduate who joined us in July 2012 after graduating from Leeds University. She is rapidly getting to grips with the industry and this is helped by the fact she’s a born organiser! When added to her natural professionalism and creative thinking this is resulting in an ability to provide excellent solutions to our clients' needs.
Gabriela has developed her role in recent months to become our marvellous multi tasker! When she is not working with the operations team on reservations, she is using her attention to detail and powers of concentration to manage our sales ledger accounts. Gabriela is becoming a legend for her organisational skills and determined approach to her work!
Kay joined us in February 2013 and after 5 years working within the in the 5 star hotels market, we have seen her keen eye for detail and excellent negotiating skills regularly delight our clients. Kay really knows how to get things done and doesn’t let anything get in her way!
Our team of specialists all bring with them a wealth of experience and expertise and put our clients at the centre of everything they do so if you have any questions for any of the team regarding what MICE Concierge can do to benefit you and your business, please do give us a call and we will be delighted to help.
Whatever aspect of our service you are using, the same principles apply to everything we do and we believe that these things are the bedrock of successful working relationships for the benefit of our clients, old and new.
The customer comes first
Our business is defined by our customers and everything we do is inspired by you! If our customers don’t want it, we don’t do it….it’s as simple as that.
We’ll lead you every step of the way and because we are solutions orientated we think you’ll love working with a company that works with you to get the best possible outcome. We empower our staff to take the initiative and find the best solution that works for our clients and take responsibility for providing the best possible outcomes.
Delivering the best solutions and providing the best service to delight our customers is what we’re here to do. To us, giving 100% and using our technology are the key factors to achieve this goal and together they provide our customers with the unique opportunity to achieve results not achievable elsewhere.
Sustainable competitive advantage through market leading, easy to use, software.
Our industry has changed and providing our customers with the technology to achieve better, measurable results makes us stand out from the crowd....and helps them to punch above their weight.
We are constantly developing and evolving the functionality of this software to keep us ahead of the game with the goal of giving our clients unique solutions not available from any of our competitors.
As they say, "If you fail to plan, you plan to fail" and with our expertise and software solutions combined, you’ll be able to plan like never before. You’ll get better rates and better solutions as a result. You’ll also save your company money and yourself lots of work!
We’re a people company
Customers, colleagues, partner suppliers…we’re all in this together and this results in a commitment to training and development. We believe in only 2 things, hard work and fair play, it's as simple as that.
- To be a company with a personality
- Professional, expert and fun
- Fast-paced but quality driven
- Creative innovation with the human touch
- Approachable, sociable, welcoming and client-centric
- Business like, entrepreneurial but still a family
- Passionate about our client / supplier partnerships.
- Motivated, inspirational and accomplished
- Empowered, supportive and encouraged to use our initiative for the best solutions.
It's all about relationships
We are proud of the clients we work with and have built close working relationships with over the years.
The segments we have particular expertise in are as follows:
- B2B exhibitions - numerous blue chip exhibition and publishing clients
- Medical Congresses - numerous Professional Associations bringing together the requirements of organisers, exhibitors and delegates
- Corporate event planners from numerous sectors including: Pharmaceutical, Medical, Training, Defence, Software and technology, Retailing and Cosmetics
- Professional conference organisers
- Corporate buyers and procurement specialists
- Sporting events
- Production companies